1)Ensure that the customer satisfaction is constantly improving and therefore guaranteed.
确保客户满意度得到不断的改善和提高
2)Be the direct connection between the factory and customer, Feedback to customer portals: decision and corrective actions in case of 0km and warranty.
是厂方和客户之间的直接联系人,关于客户0km和售后的投诉,回复公司的决定和改进措施报告。
3)Be the first contact person for the customer complaints in Asia in case of 0km and warranty complaint and claims.
是亚洲客户客户0公里和售投诉的***联系人。
4)Carry out emergency activities in case of customer complaints.
在有客诉时执行紧急措施。
5)Collect the product quality information from the customer.
从客户处收集产品质量信息。
6)Analyze the reject parts from the customer, set the containment actions for customer.
分析客户处的拒收品,制定临时对策。
7)After SOP, transfer the quality requirement/information from customer to plant.
批量生产后,将客户的要求和信息传达至生产工厂。
8)Regular visit customer, looking for the potential improvement actions.
定期拜访客户,寻找潜在的改善措施。
9)Finish the other tasks which superior appointed.
完成上级安排的其他任务。
Competency Requirement 能力要求:
(1)Bachelor degree or above.
本科及以上学历。
(2)At least 3 years related experience.
3年以上相关工作经验。
(3)Be able to handle intercultural issues in a smooth and intelligent way.
能够圆滑和机智地处理文化差异问题。
(4)Be able to handle customer’s complaints
能够专业地处理客诉。
(5)Familiar with quality tools, such as 8D,7 steps ect.
熟悉质量工具,如8D,7步法等。
(6)Be able to negotiate the problems in the best way.
能够用***的方式协商问题。
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